Our policy lasts 15 days. If 15 days have gone by since the delivery of your package to your home, we unfortunately cannot offer any kind of refund or exchange. Any request for return or refund after this period of 15 days will be refused.
To make such a request, you must first have received the product. This means that any product not accepted at the time of delivery or returned before any request clearly stated via email can not be refunded.
Once the product is received, the request must be made via email only, specifying that it is a return request.Once this request is made and inspected we will provide you with a return address. Depending on the product, this return address may be outside the USA. Return shipping costs for this type of procedure are at the customer's expense.
The refund will be made once the product is received and inspected by our team. The refund will be made once the product is received and inspected by our team. Sending the tracking number by the customer helps to speed up the process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift Cards
- Lingerie items
- Gift Cards
- Downloadable software products
- Health and personal care items
Regarding order cancellations, you have one day from the time you placed the order to cancel. After that, you will not be able to cancel your order for logistical reasons. You will have the possibility to return your order at your cost once you have received it.
Due to the current health situation, we accept returns only for the following reasons: mistake from us or damaged product.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, refund will be refused in that case.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the address that we will provide by e-mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All requests for refunds or returns due to delays will not be accepted due to the current situation. We strive to speed up delivery times and get it to you as quickly as possible.