SHIPPING AND ORDER
A question about the shipping or your order?
The processing of your order takes 2 to 5 days. The free delivery requires a maximum of 15 to 25 working days from our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
The Standard Delivery is free on all the USA - Canada - Australia - France - United Kingdom - Ireland - Germany - Netherland - Spain. No minimum quantity required.
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.
Something went wrong with the post office? Package lost, broken, destroyed?
With our secure delivery, Steampunk Styler takes care of the disputes for you. Customer satisfaction is our priority. We don't blame the carrier and we assume full responsibility by immediately sending you a new package at our expense. You will need to provide us the proofs of any bad things that may have happened to your package.
Do not hesitate to contact us by email at email@example.com: our team will do its best to meet your expectations.
CANCELLATION AND RETURN
Did you change your mind about your order?
Yes, as long as it's not been shipped yet. The application must be made within 24 hours to have a chance of being accepted.
Due to the current health situation, we accept returns only for the following reasons: mistake from us or defective product. Thank you for your understanding.
A question about the security of the website?
Your security, our priority: our site only offers secure and guaranteed safe payment methods:
- Credit cards (VISA, AMEX, Mastercard, ...)
- Apple Pay
The "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.
Do you have any other question?
We make your purchases as easy as possible.
Select the desired product(s).
Click on "add to cart".
Click on the shopping cart icon in the top right corner to complete your shopping.
We also offer you the possibility to create an account to make the process even simpler.
No. Except in special cases, we only accept one discount code per order.
For bulk orders, please send us an email and we will do our best to satisfy you.
DIDN'T FIND THE ANSWER TO YOUR QUESTION?
You can contact us at the following address: firstname.lastname@example.org.
Please send your order number and your first and last name.